Delivery

Nettitarra.fi online store delivery terms

Valid from 1.11.2019 alkaen

General information

Nettitarra.fi is an online store where products are sold by Nettitarra Business ID 0664437-6. We sell products to companies and individuals in Finland. Product prices include VAT. We reserve the right to change prices and postage.

Ordering

The products are ordered online at www.nettitarra.fi. All orders will be confirmed by email indicating the price of the order, shipping costs and the products ordered. In order to receive an order confirmation, you must provide an email address when ordering. The absence of a confirmation e-mail means that your order is not registered in our system. In this case, immediately contact our customer service: tilaus@nettitarra.fi. The Customer undertakes the valid terms of delivery with every order.

Third-party rights

Customer is solely responsible for ensuring that there is all necessary copyright, trademark and other rights to the images you submit and that such images do not violate anyone’s privacy. If any other party claims that Nettitarra is in connection with the Customer’s order for breach of such rights, the Customer shall be liable for the settlement of such claims at its own expense and shall be liable for any damage to the Nettitarra.

Order cancellation

No order can be canceled after the order has been confirmed if the contract concerns goods manufactured or modified to the customer’s requirements or clearly personalized. The condition limiting the right to cancel an order is in accordance with section 16 of the Consumer Protection Act (30.12.2013 / 1211).

Delivery methods

Delivery by post
The products will be delivered by mail, either by letter or parcel. It is recommended by the postal service that the recipient’s phone number be displayed on the order, so that an incoming shipment can be notified by SMS. The post will no longer automatically send you a paper arrival notification and the parcel will only be stored for one week.

Pick-up
When choosing picking up as the delivery method, the customer will pick up his order from the Järvenpää pickup depot (Yrittäjänkatu 8B, 04440 Järvenpää).

Delivery time

Delivery times vary by product. Usually ships in 3 to 7 business days. For pickup products, the Customer will be notified by email or telephone that the product is collectible. Before ordering, you can contact our customer service at tilaus@nettitarra.fi to inquire the estimated delivery time.

Shipping costs

Shipping costs include postage and packaging. You can view shipping costs by making the selction of payment and shipping method in your shopping cart.

Force Majeure

Nettitarra is not obligated to perform the contract if a natural barrier, fire, strike, lockout, warfare, traffic disruption or other such barrier prevents the delivery of the product. Nettitarra is not obligated to compensate the Customer for damage caused by force majeure due to non-performance of the contract or delayed delivery.

Payment Service Provider

Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations, please contact the website the payment was made to.

Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Business ID 2122839-7
www.paytrail.com 

Down payment / Advance purchase

We will start production when the payment is reflected in our account. We do not ship products by cash on delivery. Payments will be credited to the account according to the order confirmation information.
Account IBAN: FI96 5092 0920 4380 49
BIC / SWIFT: OKOYFIHH

We will process your order during the store’s opening hours after payment has been made. If the payment is a prepayment of a bank transfer, we hold a reservation for 10 business days, after which the order will be canceled if the payment is not performed.

Exchange and return terms

The customer has a 14-day replacement and return policy under the Finnish Consumer Protection Act. Only non-used and marketable standard products are eligible for a refund. The product should be returned in its original packaging, unused and labeled with the transfer film in place. Attach a shipment or copy of your return / exchange along with a customer return form so we know how you would like to proceed with your customer return. Please include the following information with your return:

your customer number, your name, address, and phone number

your account number

and a copy of the Nettitarra order confirmation

Return address:

Nettitarra, Yrittäjänkatu 8B, 04440 Järvenpää

We do not receive customer returns more than 14 days after delivery. Once the refund is approved, the money will be returned directly to your account after the refund has been received and processed.

Problems in transport and defective products

The delivery is accompanied by an admission note or consignment note. The customer must check that the delivery contents are in accordance with the admission note/consignment note and are undamaged. If the product is lost during shipment, damaged or the wrong item has been delivered to the customer, the customer must immediately report the defect to tilaus@nettitarra.fi within 14 days after receiving the delivery.

Accountability:

Nettitarra shall not be liable for direct or indirect damages to the Customer as a result of improper handling or storage of the product or as a result of the failure to receive or deliver the order in accordance with the postal agreements. Nettitarra is not responsible for any release of tape after taping. Nettitarra may change its ordering terms without notice.

Other:

We reserve the right to change our terms of delivery. Before placing an order, the customer must read the existing delivery terms.

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